Satisfaction Survey

Company Information

Company/Site

Customer Name

Sales

Assess our sale personnel about communications and friendlines.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess billings / invoices / tenders: are they complete, understandable, accurate, and detailed?

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess deliveries according to the timescale.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess price/quality ratio.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Products

Select one or more products.

Intraocular lensesPhakic lensesSurgical productsDiagnostic productsLumaxis

Assess product reliability.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess technical specifications.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess documentation for use.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess product usability.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Service & Post-sale

Assess skills of service personnel to solve problems and questions.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess the timeliness to complete service tasks.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess functional demonstrations of products at your location/Company site.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess training courses.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Assess the resolution of any complaints regarding our products or services.

---1 Insufficient2 Satisfactory3 Good4 Very good5 Excellent

Final Evaluation
---Very UnsatisfiedUnsatisfiedSatisfiedVery Satisfied

Please provide any other improvement suggestions/comments/complaints below.

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